Shipping Policy

Shipping 

  • Totally Fly offers shipping through Courier Post or Castle parcels depending on the size and destination of your package.
  • We will apply an additional shipping charge to oversized or overweight items.
  • If for some reason you are unable to accept the shipment and it is returned to us, Totally Fly will apply a 15% restocking fee and/or reshipping charge.
  • Please inspect your order thoroughly when you receive it for any shipping damage. You must note any visual carton damage on the delivery receipt as “damaged carton” before signing. If there is any damage, you will need to make a claim directly with the shipping company.
  • If the merchandise inside has been damaged, please notify Totally Fly within 24 hours of the receipt for your claim to be valid. If you need to return defective merchandise, this must be approved in advance by Totally Fly and must be accompanied by a returned merchandise authorization RMA number. Totally Fly will promptly replace any defective items if they are returned to us within 10 days of the date reported.