Returns And Refunds

  • Refunds - We can only give you a refund or voucher when the item is unused and in its original packaging.
  • Consumer Guarantees Act 1993 - The Consumer Guarantees Act sets out minimum standards for goods sold by Totally Fly. If for any reason any goods we sell are deficient or faulty, we have the right to repair them, replace them or refund you.

Fair Trading Act 1986 - The Fair Trading Act is designed to protect you as a customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. 

Faulty Products

  • If a product is faulty or damaged due to manufacturing faults we will either:

repair the product; or replace the product; or give you a full refund.


Returning Items 

  • We do not pay for shipping costs of returning items


How to make a Warranty Claim

If you wish to return your product or require a replacement then the fastest way is to send us an email. Once we’ve received your request we will check our records and contact you as soon as possible.

Product descriptions

  • Totally Fly will do our best to describe and load pictures of our stock as accurately as possible.
  • If you receive an item which you feel doesn’t meet your original order, you can return the product unused and in its original packaging, and we will give you a refund or provide a substitute.
  • We will do our best to ensure stock is available for supply, but sometimes delays may occur. We promise to remedy any problems or offer alternatives quickly. Stock is strictly limited.
  • Product descriptions, prices and images may change at any point.


Errors If there is an error or omission on our site we reserve the right to cancel any orders placed for these items.