Payment

 

  • We accept most credit/debit card payment and PayPal. If you are shopping from abroad, please note we will charge you in NZ$ and your card issuer will convert this from their end.
  • We do not charge for any item until it is ready to despatch.


International orders

 

  • GST Exemption - When you buy stock online, the prices you see will include GST. We will deduct the GST when we process the order on international purchases. If you are planning to take the items on a passenger plane as baggage, you will be required to pay GST and no GST refunds can be made as per the NZ IRD.

 

  • International Money Transfers - If you want to deposit your payment into our account from an overseas account, we will charge you a fee of NZD $15. This fee doesn’t apply to credit card payments. Please wait until you have invoice which includes shipping charges so you have the final total to deposit. This amount will include your purchase, shipping and the international money transfer fee. We will send you your order once the payment has arrived in our account, so you may prefer to use a credit card to save time.

 

  • Overseas Credit Cards - Please make sure you give us your complete billing address as registered with your credit card provider. This is the address to which the credit card statements are sent to. We verify this information with all overseas credit card orders. Totally Fly may also require a faxed/scanned copy of both sides of the credit card and photo ID from the card holder. If your card is declined by security, we will ask for an International Money Transfer instead. We will email you the details if required.
 
  • Statement – Totally Fly is a New Zealand owned and operated business as such we are bound to bill all transactions in NZ dollars. If you are shopping from abroad, please note we will charge you in NZ$ and your card issuer will convert this from their end. Packages are valued at full retail price, we cannot discount the package value or mark a package as a gift.